POWER NOW – PAY LATER with Mondu Finance

Hampshire Generators are pleased to offer Mondu business finance options, providing instant terms to access the products that you need for your business.

Make a difference to your business with multiple payment options available to suit your budget. Choose to pay in 3, 6 or 12 monthly instalments, this gives you even greater flexibility when you need it most.

Choose Mondu in the checkout or contact us for more business payment options - subject to status

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We’re excited to announce we have partnered with Mondu to bring your business new ways to pay at checkout.

​Hampshire Generators (Excel Power Ltd) is authorised and regulated by the Financial Conduct Authority under firm reference number 917710

What sets Mondu apart from other “Buy Now, Pay Later” solutions?

Mondu has high acceptance rates and provides real-time approval. A credit check is run in the background using an algorithm to authenticate B2B buyers. The decision is made within 0.2 seconds. Mondu accepts up to 90% of shoppers in the checkout (including new customers) and supports large basket sizes.

The security of your data is of the highest importance to us. We only store data that is relevant for identification and credit assessment. You can find more information here.

instalments

FAQ for Trade Buyers

Why did I receive an email from Mondu?

After selecting a Mondu payment method for your B2B online purchase, we send you an email to provide you with the relevant information regarding your purchase.

 

 

How do I know when my payment is due?

Invoice payment

As soon as we receive your invoice from the merchant, we will send you an email with further information about the payment process.

Please note that the payment is made to Mondu (not to the merchant). We ask you to make sure that the transfer is made to the account details provided in the invoices and emails, and that you include the reference number.

Instalments

As soon as we receive your invoice from the merchant, we will send you an email with further information about the instalments plan and payment process.

Can I pay my invoice before the due date?

Yes, of course. You can pay the invoice at any time within the payment deadline. You will receive confirmation as soon as the payment is received (for a bank transfer, this usually takes 1 to 3 working days).

 

What if I accidentally overpaid?

Don’t worry! We will transfer the difference to your bank account and inform you as soon as we’ve made the transfer. If you don’t receive the difference within two weeks, please contact our support team at . We will be happy to assist you.

 

 

What if I miss the due date?

We will keep you informed about your payment status. To avoid reminder fees, please transfer the outstanding payment as soon as possible.

 

I have already sent the payment but have not received a confirmation - what should I do?

Be sure to check the recipient, account details and reference number for your transaction. You can find them in the invoices and the payment details emails. If all the information is correct, you should have received a payment confirmation within three business days of making the payment. Please also check your spam folder.

If you have not received a payment confirmation, please contact our support team at and attach a payment receipt. We will be happy to help you.

How and when will I receive an invoice?

The merchant will send you an invoice with the payment details as a PDF once the order has been shipped. In addition, Mondu will also send you an email with all the payment information. If you have any questions, please contact the merchant directly.

 

 

How long do I have to pay my invoice?

Net Terms – only available for offline orders – please call us for more details.
Mondu typically offers payment terms of 30, 60 or 90 days, but ultimately it is the merchant that chooses what payment term to offer to you. You will find the payment term on the invoice we sent you via email. Please pay the entire invoice amount before this period expires.

Instalment payments
Instalment payments are offered over 3, 6 or 12 months. The payments occur monthly for the period you select at the time of purchase.

The terms and instalments payments may vary per merchant.

Why was my order rejected?

There can be several reasons why the Mondu payment method was declined, for example:

  1. You may have outstanding invoices with Mondu that have exceeded the payment deadline.
  2. We were unable to identify your company.
  3. The mandatory credit check was unsuccessful.
I want to return my order - what do I have to consider?

If you would like to partially or entirely return an order, you must follow the return conditions of the merchant. Please contact them directly if you have any questions.

If you want to return a product before you’ve made a payment, your invoice will be adjusted accordingly and you will receive an overview of the new payment amount.

Please contact the merchant directly to arrange a refund if you have already paid for a product.

Who do I contact if I have questions about delivery status and returns?

Please get in touch with the merchant directly with any questions regarding deliveries and returns. As the payment method provider, we at Mondu cannot provide information about these processes.

 

Why have I received a reminder?

You will receive a reminder from Mondu if you have not paid an invoice by the agreed payment deadline. You can find the payment term on the invoice and the payment information email you received from us after placing the order.

Have you already paid the full invoice amount and still received a reminder?

Please check that you have included the correct bank details in the transfer order you received in the payment information email from Mondu. Also, check the purpose of the transfer. The purpose must match the one we sent you in the payment information email. This is the only way we can match your payment to the correct order.

If all the information is correct and the reminder is invalid, please contact us at  and attach a payment receipt. We will be happy to help you.

Can I pause the dunning process?

If you have a valid reason to pause the dunning process – for example, because the merchant’s delivery is delayed – you can contact our customer service team to request a dunning pause: .